1. Who we are
Memmie provides a private service for organising photos, videos and stories into Moments and connected timelines. For privacy questions, contact [email protected].
2. Information we collect
- Account details such as name, email address, password credential, plan and settings.
- Photos, videos, stories and captions you choose to upload.
- File information such as filename, size, format, capture date, location, device model and other embedded metadata.
- People, Moments, timelines, invitations, permissions and relationships you create.
- Technical and security information such as IP address, device, browser, login and audit events.
- Billing and subscription status. Payment card data should be handled directly by the payment provider.
- Support communications and privacy requests.
3. Why and how we use information
We process information to provide the service you request: store and display media, create previews, organise Moments, connect timelines, enforce permissions, prevent abuse, provide support, process subscriptions, export data and delete accounts. Where optional suggestions use file metadata, they remain reviewable by you.
Depending on the activity, the legal basis may be performance of the service contract, legitimate interests in security and service operation, compliance with legal obligations, or your consent for optional processing.
4. Our promises about your media
- We do not sell your photos, videos or personal information.
- We do not use your media for advertising.
- We do not use family media to train general AI models.
- New Moments are private by default.
- You can download your original files and structured information.
5. Who receives information
Information may be processed by carefully selected providers for hosting, object storage, media delivery, video processing, email, payments, security and customer support. They may only process it under contract and for the service Memmie instructs them to provide. We may also disclose information where legally required or to protect users and the service.
People you invite can see only the Moments or contributions permitted by the visibility settings you choose. Connecting a Moment does not transfer ownership of another person’s contribution.
6. International transfers and security
Memmie documents where each provider processes data and apply recognised safeguards for transfers outside the EEA where required. Security measures are intended to include private storage, encrypted transport, access control, short-lived media links, logging, backups and separation of administrative privileges.
7. Retention and deletion
We keep account information and media while your account is active. Trial uploads stop when the trial ends and are deleted after a clearly communicated grace period unless you subscribe or export them.
When you delete your account, uploads stop and deletion is queued for account data, private Moments, originals, derivatives and your contributions. Shared context owned by someone else may remain, but your connection and contributions are removed. Backup copies may take a limited period to expire. Limited billing, fraud-prevention or audit information may be retained where legally required or necessary for legal claims.
8. Your GDPR rights
Subject to applicable law, you may request access, correction, deletion, restriction, portability or objection. Where processing is based on consent, you may withdraw it. You may also complain to the relevant Data Protection Authority. Requests can be made through account settings or [email protected]. We may need to verify your identity.
9. Children and family photos
Family libraries may contain photographs of children. Only adults may create Memmie accounts. Adults who upload or share family photographs are responsible for respecting children’s privacy and obtaining any permission required by law. Inviting or naming a person does not give permission to make their media public. Optional face grouping, if introduced later, will require separate privacy design and consent.
10. Cookies
Necessary cookies support security, sign-in and requested functions. Optional analytics will not be activated before consent. See the Cookie Policy.
11. Contact and changes
Contact [email protected]. Material changes will be communicated inside the service or by email before they take effect where required.