Frequently asked questions
Clear answers about Memmie.
Accounts, uploads, timelines, sharing, privacy and ownership—without the small print.
Family tree guide
How do I build my family tree?
Start with Build my family tree on your timeline. The guide helps you add family members and friends, create their timelines and save important life events as Moments.
Do I need to know the exact birth date?
Enter their birth year directly, then add month and day if you know them. You can use just a year or skip the date entirely.
Do I need photos or videos to get started?
Add photos or videos to a Moment now, or skip and upload them later.
Does adding someone automatically invite them?
Invite the person by email as a contributor to their timeline, or do it later. Creating a timeline does not automatically create an account or send an invitation.
How many timelines are included for free?
The Free plan includes up to 10 timelines in total, including your own. Adding an existing timeline to the guide does not use another timeline slot.
A timeline invitation grants access to that timeline. Review what it contains before inviting someone. You can share an individual Moment instead when you only want to share one event.
See the step-by-step family tree guideTimelines and Moments
Can one account have several timelines?
Yes. Your account starts with your own timeline. You can add separate timelines for every child, your partner, the family itself or an organisation.
Can the same Moment appear on several timelines?
Yes. A wedding, holiday or birthday can be connected to every relevant timeline without duplicating the album.
Can someone take ownership of a timeline I created for them?
Not yet. Timeline transfer is planned. Today, the person can create an account and be invited to the relevant Moments. Their own future uploads remain private unless shared.
Are events and albums the same thing?
In Memmie, a Moment is an event with an album behind it. It can have a title, story, date, place, type, people and media.
Uploads and organisation
How many files can I upload at once?
Free accounts can upload up to 30 supported photos and videos per batch. Each file is limited to 1 GB during the pilot.
Which file types are supported?
JPEG, PNG, WebP, HEIC/HEIF, MP4, QuickTime and WebM are currently accepted.
Does Memmie automatically read dates and places?
Memmie attempts to suggest a capture date and GPS coordinates when that information is available. You remain responsible for reviewing and correcting it.
Does Memmie recognise faces?
No. People are tagged manually. Automatic facial recognition is postponed until a separate privacy and consent design is complete.
Sharing and privacy
Does sharing one Moment reveal my whole account?
No. The invitation applies to that selected Moment only. Other and future uploads remain private.
What can an invited person do?
A viewer can see the Moment, a contributor can also add their own files, and a manager receives broader album control.
Who owns contributed photos?
The person who uploads a file retains ownership of it. Sharing creates common event context; it does not transfer ownership.
Does Memmie sell photos or use them for advertising?
No. Memmie has no advertising and does not sell family media or use it to train general AI models.
Free plan, storage and deletion
Is a credit card required for the Free plan?
No. The Free plan has no time limit, holds up to 5,000 photos and has no advertising.
Where are files stored?
Original files are stored privately in Cloudflare R2. PostgreSQL stores ownership and searchable information, not the media bytes.
Can I permanently delete my account?
Yes. Settings includes permanent account deletion, which removes the account records and stored files. The action cannot be undone.
Can I pay yet?
Paid plans are displayed, but Revolut payment activation is not live yet. The Free plan does not require payment details.
How much will extra storage cost?
Storage add-ons for Family are coming soon: +250 GB for €9.99/month (up to 250,000 extra photos), or +600 GB for €14.99/month (up to 600,000 extra photos). These prices are in addition to Family at €4.99/month.
With Family, the totals are 350 GB for €14.98/month or 700 GB for €19.98/month. Photo counts assume files of about 1 MB; larger photos and videos use more space.